links.arjun.tv/docs/end-user/use-cases/uc-17-notifications-webhooks

UC-17: Notifications and Webhooks

Role-gated control-plane steps are intentionally excluded from this public guide; use support escalation when those operations are required. Shared company context: Gharart.com Company Context Need operator help? Escalate through Troubleshooting and Support with request IDs and repro artifacts.

Developer Outcome

Ship notifications and webhooks for Gharart.com with reproducible API steps, operational limits, and clear debugging playbooks.

Prerequisites

  • A valid handle and environment access for Gharart.com.
  • JWT and/or PAT credentials with required scope for this use case.
  • Access to logs, support escalation endpoints, and test workspace.

Gharart Scenario

Real-time fulfillment alerts into CRM.

Persona: Lifecycle operations engineer

Business goal: Deliver critical campaign and order events to email and webhook subscribers without silent drops.

Step-by-Step Flow (UI + API)

  1. Open the relevant Gharart workflow in the dashboard and confirm actor role access.
  2. Execute route calls in sequence for this use case and capture response IDs.
  3. Validate expected state in UI and API after each step before moving forward.
  4. Record artifacts (request ID, run ID, deployment ID, slug, or token) for support handoff.

Primary API Routes

MethodPath
DELETE/v2/handles/{handle}/notifications/email-subscriptions/{subscriptionId}
DELETE/v2/handles/{handle}/webhooks/{subscriptionId}
GET/v2/handles/{handle}/notification-settings
GET/v2/handles/{handle}/notifications
GET/v2/handles/{handle}/webhooks
POST/v2/handles/{handle}/notifications/email-subscriptions
POST/v2/handles/{handle}/notifications/email-subscriptions/{subscriptionId}/test
POST/v2/handles/{handle}/webhooks
POST/v2/handles/{handle}/webhooks/{subscriptionId}/test
PUT/v2/handles/{handle}/notification-settings
PUT/v2/handles/{handle}/notifications/owner-default-email

Limits and Quotas

  • Respect per-route throttles and daily write limits before bulk operations.
  • Use idempotency-safe retries for write endpoints to avoid duplicate business actions.
  • Schedule high-volume workflows outside peak campaign windows where possible.

Where This Breaks

  • webhook test passes but production delivery retries to DLQ
  • notification email subscription has stale SNS arn
  • owner default email unset causing missed critical alerts

How Gharart Debugs It

  1. Run webhook test endpoint and inspect delivery status
  2. Verify notification settings and event filter policy
  3. Trigger owner default email test after subscription updates

Escalation

Use end-user escalation path:

  • Submit POST /v2/support/report.
  • Include summary, details, and when available handle, sessionId, requestId, reproArtifact.

Audience boundaries:

  • POST /v2/operator/escalations is an internal operator workflow and not an end-user escalation action.
  • POST /v2/public/content-report is for public abuse moderation reports, not product incident escalation.